Contact Us

We sincerely invite you to reach out to us with any shopping-related inquiries or questions.

Whether it’s order inquiries, payment issues, shipping and delivery, returns and refunds, or general after-sales support, rest assured—our customer service team is here to help. Please feel free to contact us anytime!

NYC Big Wholesale

Service Area: North America

Welcome to NYC Big Wholesale, your premier destination for quality wholesale services. We are committed to redefining the wholesale distribution experience, and we proudly offer a diverse range of high-quality products to meet the evolving needs of businesses across all industries.

At NYC Big Wholesale, we understand the importance of reliability and efficiency in the wholesale industry. Our mission is to be your trusted partner. Whether you’re a retailer, distributor, or business owner, we strive to be the solid backbone of your supply chain, offering competitive pricing and exceptional service.

What sets us apart is our unwavering pursuit of customer satisfaction. Our experienced team of professionals works tirelessly to ensure your orders are processed quickly and accurately. We believe in building lasting relationships, and our customer-centric approach is reflected in every interaction you have with us.

Quality assurance is at the core of our business. We partner with reputable manufacturers and suppliers, sourcing products that meet the highest industry standards. This commitment to quality extends to our logistics and delivery processes, ensuring your orders arrive on time and in perfect condition, every time.

At NYC Big Wholesale, we embrace innovation and constantly strive to stay ahead of market trends. Our dynamic approach enables us to adapt to the changing needs of our customers, providing not just products, but solutions that contribute to your business success.

Explore the wholesale world with confidence at NYC Big Wholesale. Join us in building partnerships that go beyond transactions—partnerships built on trust, reliability, and mutual growth.

Thank you for choosing NYC Big Wholesale as your wholesale partner.

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Contact Information

Company Address

VELOCITYVAULT Inc.
52-01 Flushing Avenue, Maspeth, NY 11378

Note: This is our business address for correspondence only. Please do not send returns to this address without first contacting our support team for return authorization and the correct return shipping address.

Phone & Fax

• Phone: (646) 528-2227
• Fax: (929) 622-8299

Email Support

• Email: support@nycbigwholesale.com
• Response Time: Within 24 hours (typically much faster)
• Hours: Monday – Saturday, 9:00 AM – 6:00 PM Eastern Time

Best For:

• Order inquiries
• Product questions
• Return requests
• General support

When emailing, please include:

• Your order number (if applicable)
• A detailed description of your question or issue
• Any relevant photos (for damaged/defective items)

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Business Hours

Customer Service Hours:

• Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time
• Sunday: Closed
• US Federal Holidays: Closed

Orders placed outside business hours will be processed the next business day.

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Order Status & Tracking

To check your order status:

1. Check your email for the order confirmation and tracking information
2. Use the tracking number provided to track your package with the carrier (USPS, UPS, or FedEx)
3. If you need additional help, email us with your order number

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Wholesale & Bulk Orders

Interested in placing large or recurring orders?

We offer special pricing for:

• Businesses and offices
• Schools and educational institutions
• Property management companies
• Wholesale buyers

Contact us at support@nycbigwholesale.com with “Wholesale Inquiry” in the subject line.

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Partnership Opportunities

Interested in collaborating or partnering with us?

Email us at support@nycbigwholesale.com with:

• Your name and company
• Type of partnership you’re proposing
• Brief description of the opportunity

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Frequently Asked Questions

Before reaching out, you may find answers to common questions on our FAQ page.

Common topics include:

• Shipping times and tracking
• Return and exchange process
• Product authenticity
• Battery compatibility
• Bulk order discounts

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Feedback & Suggestions

We’re always looking to improve! If you have suggestions, feedback, or ideas, we’d love to hear from you.

Email us at support@nycbigwholesale.com with “Feedback” in the subject line.

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We look forward to hearing from you!

Last Updated: November 25, 2025